goprodome.com is now dome.cam!

Terms & Conditions of Sale

1. INTERPRETATION

1.1 In these Terms:

“Company” means:

Dome Housing SL
C. Pau Claris, 162
08037 Barcelona
Spain

”Customer” means the purchaser of the Goods from the Company.
“Goods” means all the Goods sold and/or delivered by the Company to the Customer.
“Terms” means these terms and conditions of sale.

2. APPLICATION

2.1 When the Customer purchases Goods from the Company he/she agrees to be bound by these online Terms, even if he/she has not read them.

2.2 The Company reserves the right to change these Terms at any time without prior notice.

2.3 No amendment, alteration, waiver or cancellation of any of these Terms is binding on the Company unless confirmed by the Company in writing.

2.4 The Customer accepts that no employee or agent of the Company has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than as contained in these Terms.

3. THE COMPANY

The Company is formed by GoPro passionates, but neither the Company nor its staff have any relationship with GoPro trademark or GoPro Inc..

4. ORDER AND ACCEPTANCE

4.1 After the Company receives the Customer’s order, he/she will receive an email confirming receipt of his/her order. If the Customer does not receive an email, he/she must contact the Company before trying to place another order for the same Goods.

4.2 If the Customer has any questions, comments or concerns regarding the Company’s order acceptance policy, or if he/she considers that his/her order was rejected in error, he/she can contact the Company to hello@dome.cam.

5. PRODUCT AVAILABILITY

The Company will have the right, at any time, to make changes to information about products displayed on the web store, for example information about prices, description or the availability of products and the Company may do so without first giving the Customer notice of the changes. The Company will not, however, make any changes to the price, availability or description of any Goods after an order has been accepted.

6. INITIATED ORDERS CANCELLATIONS AND CHANGES

The Customer can make changes to or cancel his/her order by writing to hello@dome.cam before the shipping. After this, the Customer must wait for the Goods to arrive before requesting a refund. The Company will not be responsible for Goods ordered by mistake or delivered to incorrect or incomplete addresses amended after they leave the warehouse.

7. PACKAGE TRACKING

The Customer can track the his/her package by means of the tracking number provided by the Company when asked for at orders@dome.cam.

8. DELIVERY

8.1 The Company ships worldwide though some countries may be excluded. The Customer can see which countries the Company ships to visiting the checkout page.

8.2 The shipping company used in national and international orders until they leave the US is USPS. In international orders, delivery will be operated by the postal service of the country of destination. The Customer accepts that the Company has no influence or control over USPS internal procedures, or internal procedures of each country local post system, so it cannot be liable for any contingency in the procedures of any of them. This includes contingencies such as delivering at one time or another, leaving a notice or not, number of delivery attempts, possibility of leaving the package at the mailbox or to a neighbor, following the instructions stated in the order notes, etc. In case of any mishap with the local post office, the Customer accepts that he/she will have to file a claim to the local post company, and that the Company is not responsible for handling any claim.

8.3 Shipping is tracked to the following countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malawi, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and United Kingdom. Shipping to the rest of the countries is untracked unless the Customer specifically requests a tracked method (which will involve a surcharge).

8.4 Shipping does not include signature or proof of delivery.

8.5 The Customer will not have to pay any sales tax or customs duties when ordering from the United States. Shipment to other countries may be liable to import duties or tax according to the current laws in each country, whose payment will be responsibility of the Customer. The Customer is responsible for informing himself/herself in his/her customs office of the additional charges that may apply to his/her package after it leaves the United States.

8.6 In some cases some products might not be available for all addresses. The Customer will be informed of any such territorial restrictions before he/she can purchase the product.

8.7 Any delivery dates provided to the Customer in connection with his/her order are estimates provided by the Company’s carrier. Although the aim of the Company is to provide the Customer with as exact estimates as possible, the Company cannot commit to their accuracy.

8.8 The Customer accepts that, despite endeavoring to expedite all customs clearance formalities in international shipments, the Company will not be liable for any delays, losses or damage caused by interference from customs officers or other governmental authorities.

8.9 The Company will not be responsible for Goods delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the Customer.

8.10 The Company will not be responsible for Goods delivered to temporary addresses (e.g. vacation addresses) once the Customer has left. Since delivery dates are estimates provided by the Company’s carrier, the Customer is responsible for placing his/her order with sufficient time margin.

8.11 The Company will not be responsible for Goods delivered to collective access mailboxes in businesses or similar locations stated in shipping addresses.

8.12 The Company can notify the impossibility of delivering the goods in a specific address for reasons of force majeure after the purchase such as natural occurrences, air and ground transportation strikes or delays, etc.

8.13 As soon as the Company has delivered the Goods to the Customer, the Goods will become his/her property, so he/she will become responsible for it and for any loss or damage to it thereafter.

9. PRICES AND PAYMENT

9.1 All prices in this website are quoted in US Dollars ($USD)..

9.2 The final product price is always the price indicated in the checkout when the Customer places his/her order. Price includes VAT.

9.3 The Company will collect the orders and payments for pre-order products on behalf of the Company.

9.4 Prices are determined at the time of order and, prior to payment, are subject to change without notice.

9.5 The Goods and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web store. Online payment methods are provided by VISA and PayPal.

9.6 Payments with credit and debit cards:

If the Customer would like to pay by credit or debit card, the Company will act solely as the marketer of the respective payment method and will provide the products to the Customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the Customer and the payment method provider. The payment method provider is also the recipient of the payment.

10. RETURNS AND REFUNDS

If the Customer is not satisfied with the Goods, he/she needs to write to hello@dome.cam for a RMA. He/she will get an authorization number and the address to ship the Goods back within 7 days of delivery date for a full refund (in which shipping fees will be deducted). They must be unused, undamaged and shipped with the original package. The Customer is responsible for the shipping costs of the return unless they are a DOA, in which case the Company does cover the cost of the less expensive shipping method. The Company will not accept any type of return that requires the collection of the merchandise in a place other than the address provided or make any type of negotiations with any courier or post company.

In case of a refund, the Company returns the money through the same method with which the payment of the Goods was made. It is this payment gateway which, as in the purchase action, acts as a merchant with the Customer, and is the one that performs the currency conversion, in which the Company has no responsibility.

11. WARRANTY

11.1 The warranty period for products purchased from the Company is 30 days from the date of DELIVERY.

11.2 This limited warranty covers any defects in material or workmanship under normal use and maintenance during the warranty period.

11.3 During the warranty period, the Company will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

11.4 The Company will either repair the product at no charge, using new or refurbished replacement parts.

11.5 A replacement of the product or part assumes the remaining warranty of the original product.

11.6 This warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

11.7 This warranty does not cover damages to third brand products such as GoPro cameras.

11.8 To obtain warranty service, the customer must first contact the Company (see section 14) to determine the problem and the most appropriate solution.

12. DOA ORDERS

A DOA order is an order in which the product is defected on arrival. The Customer must report any defect in the product within 7 days after delivery to hello@dome.cam. He/she will get an authorization number and the address to ship the Goods back. Once receives the product, the Company will process the request to determine whether the product is DOA and upon such determination will decide to send a new one to the Customer (or repair the existing product) and cover the shipping cost of the return. Goods damaged by misuse will be sent back to the Customer without refund or exchange. DOA orders will not be refunded.

13. PERSONAL INFORMATION

The Company will use the Customer’s personal information only to process his/her order and for the delivery of the Goods ordered. The Company’s collection and use of Customer’s personal information will be carried out subject to the terms of the Company’s Privacy Policy.

14. CONTACT DOME

The Customer accepts that the Company does not have sufficient infrastructure to offer a phone customer service and that if he/she has any questions about these Terms, he/she can contact the Company by sending an email to hello@dome.cam.

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