1.1 In these Terms:
Dome Housing SL
C. Pau Claris, 162
”Customer” means the purchaser of the Goods from the Company.
“Goods” means all the Goods sold and/or delivered by the Company to the Customer.
“Terms” means these terms and conditions of sale.
2.1 When the Customer purchases Goods from the Company he/she agrees to be bound by these online Terms, even if he/she has not read them.
2.2 The Company reserves the right to change these Terms at any time without prior notice.
2.3 No amendment, alteration, waiver or cancellation of any of these Terms is binding on the Company unless confirmed by the Company in writing.
2.4 The Customer accepts that no employee or agent of the Company has any right to make any representation, warranty or promise concerning the Goods or the sale of the Goods other than as contained in these Terms.
The Company is formed by GoPro passionates, but neither the Company nor its staff has any relationship with GoPro trademark or GoPro Inc..
4.1 After the Company receives the Customer’s order, he/she will receive an email confirming receipt of his/her order. If the Customer does not receive an email, he/she must contact the Company before trying to place another order for the same Goods.
4.2 If the Customer has any questions, comments or concerns regarding the Company’s order acceptance policy, or if he/she considers that his/her order was rejected in error, he/she can contact the Company at the Support page.
The Company will have the right, at any time, to make changes to information about products displayed on the web store, for example, information about prices, description or the availability of products and the Company may do so without first giving the Customer notice of the changes. The Company will not, however, make any changes to the price, availability or description of any Goods after an order has been accepted.
The Customer can make changes to or cancel his/her order at the Support page before the shipping. After this, the Customer must wait for the Goods to arrive before requesting a refund. The Company will not be responsible for Goods ordered by mistake or delivered to incorrect or incomplete addresses amended after they leave the warehouse.
The Customer can track his/her package using the tracking number provided by the Company via email once the order is shipped. If he/she does not receive the email, he/she can ask for it at the Support page.
8.1 The Company ships worldwide though some countries may be excluded. The Customer can see which countries the Company ships to on the checkout page.
8.2 The shipping company used in national and international orders until they leave the US is USPS. In international orders, delivery will be operated by the postal service of the country of destination. The Customer accepts that the Company acts as a mere shipper, and has no influence or control over USPS performance, or internal procedures of each country local post system, so it cannot be liable for any contingency in the modus operandi of any of them. Some of these contingencies may be the fact of delivering at one time or another, leaving a notice or not, the number of delivery attempts, following the instructions stated in the order notes, which specific place the package is delivered, loss or theft of the merchandise, etc. In the case of any mishap with the local post office, the Customer accepts that he/she will have to file a claim to the local post company and that the Company is not responsible for handling a complaint.
8.3 Shipping is tracked to the following countries: Australia, Belgium, Brazil, Canada, Chile, Croatia, Denmark, Estonia, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Indonesia, Japan, Latvia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Qatar, Singapore, Spain, Sweden, Switzerland, Thailand, UAE, United States, and United Kingdom. Shipping to the rest of the countries is untracked unless the Customer specifically requests a tracked method before the purchase (which will involve a surcharge). The website displays a notice on the checkout page informing of the type of shipping method used according to the chosen country.
8.4 Shipping does not include signature or proof of delivery.
8.5 The Customer will not have to pay any sales tax or customs duties when ordering from the United States. Shipment to other countries may be liable to import duties or tax according to the current laws in each country, whose payment will be the responsibility of the Customer. The Customer is responsible for informing himself/herself in his/her customs office of the additional charges that may apply to his/her package after it leaves the United States.
8.6 By making an international purchase, the Customer authorizes the Company to designate a carrier to act as his/her customs broker in the destination country, to clear the Goods and advance (on Customer’s behalf) any duties and taxes owed by him/her. The Company will not refund the money for orders that have not been delivered due to non-payment of these duties or taxes unless the Customer is responsible for the return shipping of the Goods. In this case, the Company will return the money of the product subtracting the expenses of the first shipping fee and other expenses in which could have been incurred, as established in the returns policy.
8.7 The Customer accepts that, despite endeavoring to expedite all customs clearance formalities in international shipments, the Company will not be liable for any delays, losses or damage caused by interference from customs officers or other governmental authorities.
8.8 In some cases some products might not be available for all addresses. The Customer will be informed of any such territorial restrictions before shipping.
8.9 The estimated delivery dates provided are the Carrier’s best estimate of when a shipment will arrive at its destination, but although these estimates are met in more than 80% of cases, they can not be fully guaranteed.
8.10 Orders take one business day to be processed and shipped. This means they are picked-up by the carrier the next business day (Monday if the order is made on a Saturday) first thing in the morning. The shipping period begins to count from that moment, that is, national orders should be delivered two days later and international orders should arrive in the country of destination between 6 and 12 days later.
8.11 The Company will not be responsible for Goods delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the Customer.
8.12 The Company will not be responsible for Goods delivered to temporary addresses (e.g. vacation addresses) once the Customer has left. Since delivery dates are estimates provided by the Company’s carrier, the Customer is responsible for placing his/her order with sufficient time margin.
8.13 The Company will not be responsible for Goods delivered to collective access mailboxes in businesses or similar locations stated in shipping addresses.
8.14 The Company can notify the impossibility of delivering the goods at a particular address for reasons of force majeure after the purchase such as natural occurrences, air and ground transportation strikes or delays, etc.
8.15 As soon as the Company has delivered the Goods to the Customer, the Goods will become his/her property, so he/she will become responsible for it and any loss or damage to it after that.
9.1 All prices on this website are quoted in US Dollars ($USD).
9.2 The final product price is always the price indicated in the checkout when the Customer places his/her order. The price includes the VAT (21%) applicable to purchases shipped to European Union countries.
9.3 The Customer who wish an invoice of his/her purchase must request it after processing the payment, by providing his/her billing details.
9.4 The Company will collect the orders and payments for pre-order products on behalf of the Company.
9.5 Prices are determined at the time of order and, before payment, are subject to change without notice.
9.6 The Goods and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web store. Online payment methods are provided by Stripe (the most used credit card gateway) and PayPal.
The Company will act solely as the marketer of the respective payment method and will provide the Goods to the Customer. All complaints and claims for compensation will be handled by the payment method provider. Concerning payments made by credit or debit card, the payment method provider acts as the merchant of the Goods and the trade transaction takes place between the Customer and the payment method provider. The payment method provider is also the recipient of the payment.
10.1 If the Customer is not satisfied with the Goods or he/she gets a wrong product, he/she needs to request a printable returns slip with the instructions for the return at the Support page during the first 7 business days after the date of delivery. This form must be printed, filled out and included with the goods to be returned. They must be unused, undamaged and shipped with the original packaging.
10.2 The Customer is responsible for the shipping costs of the return unless they have been wrongly shipped, are damaged on arrival or have a manufacturing defect, in which case the Company does cover the cost of the least expensive shipping method. In these cases, the Customer must advance this payment and send the receipt to the Company so that it can immediately issue a refund by means of credit card (though sometimes it may be indispensable that the customer has a PayPal account). The Company will not accept any return that requires the collection of the merchandise in a place other than the address provided in the returns sheet or make any negotiations with any courier or post company.
10.3 The Company will in no case refund the money for Goods that have not been shipped back to the Company’s facilities. In the event of orders deemed lost during shipment, the Company will a new product to the recipient after undergoing the necessary checks and after a reasonable period of time to rule out that it is not a delay by procedures such as authorities inspections or other.
10.4 In the case of countries where the default shipping method is untracked, the Company is not responsible for filing a complaint unless it has occurred before the goods have left the US. It is the Customer who must file a complaint with the local delivery company and provide proof of such claim to the Company to effect the shipment of another product.
10.5 The Company returns the money through the same method with which the payment of the Goods was made. It is this payment gateway which, as in the purchase action, acts as a merchant with the Customer, and is the one that performs the currency conversion, in which the Company has no responsibility.
10.6 The Customer may request an exchange in two assumptions: the reception of an incorrect product by mistake of the Company or the order of a wrong product by mistake of the Customer. In both cases the Customer should ask for a returns sheet to print it, fill it out and include it in the package to be returned. Once the Company receives the Goods and verifies that they are in perfect condition, it will reship the correct product.
10.7 The Company will only assume the cost of the return and reshipment in the case of having shipped an incorrect product (different from the one in the order). Otherwise, the Customer is responsible for paying both shipping fees.
The Customer must report any damage on arrival in the product within 5 days after delivery at the Support page. He/she will get a returns sheet with the address to ship the Goods back. Once receives the Goods, the Company will process the request to determine whether the product is DOA and upon such determination will decide to refund the product or send a new one to the Customer (or repair the existing product) and cover the shipping cost of the return. Goods damaged by misuse will be forwarded back to the Customer without refund or exchange.
12.1 The warranty period for Goods purchased from the Company is 12 months from the date of DELIVERY.
12.2 This limited warranty covers defects in material or workmanship under normal use and maintenance during the warranty period. Due to the nature of this type of product, scratches and breaks in the transparent acrylic derived from its use do not apply as a manufacturing defect.
12.3 During the warranty period, the Company will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
12.4 The Company will either repair the product at no charge, using new or refurbished replacement parts.
12.5 A replacement of the product or part assumes the remaining warranty of the original product.
12.6 This warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
12.7 This warranty does not cover damages to third brand products such as GoPro cameras.
12.8 To obtain warranty service, the customer must first contact the Company (see section 14) to determine the problem and the most appropriate solution.
The Customer accepts that the Company does not have sufficient infrastructure to offer a phone customer service and that if he/she has any questions about these Terms, he/she can contact the Company at the Support page.