goprodome.com is now dome.cam!

FAQ

General information: hello@dome.cam
Order information: orders@dome.cam

0. Do you sell Domes for GoPro 5?

Yes. Hundreds of GoPro lovers have asked us for a Dome for the new GoPro Hero 5. So we have set to work our product designers to build our exclusive Dome for GoPro HERO 5. You can buy it here for $79.90.

1. Is Dome related to GoPro trademark?

No. Dome is a product conceived from GoPro and action sports passion, but Dome has no relationship with GoPro products or GoPro Inc..

2. Does Dome work with any type of action camera?

No. Dome consists of a lens which has a housing attached. This housing only fits GoPro HERO3, GoPro HERO3+ and GoPro HERO4 cameras. In the case of Dome for GoPro HERO 5, it is only compatible with this specific model (HERO5 Black), since the back door is designed to fit the shape of that camera. Dome for GoPro HERO3/3+/4 does not fit GoPro HERO5, as their fastening and waterproofing system is different.

None of our Domes is compatible with Session versions of GoPro HERO, because their shape and size are different from standard HERO versions and so they do not fit the slot in the back panel of the lens.

3. How deep can I really take Dome underwater?

Dome is meant for use only at the water’s surface where spectacular photos can be taken that show what is both above and below the water. It is not suitable for deep diving given that the images that Dome allows you to take in that situation are identical to what you could capture without any accessory. We advise against using the Dome lower than 25 inches below the surface and to be cautious with manufacturers who assure that the accessory can be taken deeper, since the engineering that requires this function is expensive. We prefer to invest in quality and design rather than in a feature that will not bring anything to your images.

4. What do I do if I take my Dome in deep water and the lens gets a little water inside?

You can remove the dome lens with the screwdriver included in the wrench kit to clean it properly and then assemble the set well. However, if Dome is not taken deeper than the surface and treated with appropriate care as in any photographic accessory, water should not get inside it.

5. Do you ship outside the US?

Yes. Check which countries we ship to and the applicable shipping rate in our checkout page.

Please, note that international shipments involve the participation of the local post company of the country of destination, whose contingencies are beyond our control. This means that we cannot influence on their procedures, such as delivering at one time or another, leaving a notice or not, number of delivery attempts, possibility of leaving the package at the mailbox or to a neighbor, following the instructions stated in the order notes, etc.

Note also that shipping to countries apart from United States, Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malawi, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and United Kingdom is untracked.

If your shipping address corresponds to one of countries whose shipping is untracked and you prefer a tracked method, please contact us by sending an email to hello@dome.cam and request it. The price of shipping by means of a tracked method to these countries is $22-32USD depending on the country.

6. How much does the shipping cost?

Ordinary shipping within the US costs $9.90USD. Ordinary international shipping cost $14.90USD. Express shipping within and outside the US and tracked shipping to countries whose ordinary method is untracked are subject to variations.

7. How long will it take for my package to be delivered?

We ship all packages through USPS via our fulfillment company Fulfillment.com. The estimated delivery time for US orders is 3 business days after the order has been shipped. Delivery outside the US can take 15-20 days depending on the country. Estimates are provided by our carrier, so we cannot commit to their accuracy.

We are not liable for international deliveries that may be affected by customs delays, natural occurrences, transfers from USPS to the local carrier in the destination country or air and ground transportation strikes or delays.

8. Do you offer express shipping?

Yes. If you need a faster shipping than the one we offer on our website, we have USPS 1-day shipping available within the US for prices ranging from $20-40USD depending on the shipping area and priority mail express international (3-5 business days) for prices between $45-60USD depending on the country. If you want to opt for one of these shipping methods, please contact us and we will send you a personalized purchase link with the corresponding price.

We are not liable for international deliveries that may be affected by customs delays, natural occurrences, transfers from USPS to the local carrier in the destination country or air and ground transportation strikes or delays.

9. Is there a problem with providing a temporary address (e.g. a vacation address) for the shipping?

We understand that Dome is ideal for use in holiday trips, and maybe you’ve found it while you’re enjoying one. There is no problem with shipping it to your temporary address, but in this case we recommend you to place your order only if you still have time margin in your stay. If, for some reason, shipping takes a bit longer than expected and your Dome arrives when you’ve already left, we will not be liable for its loss. Nor can we be held responsible for shipments to ambiguous or incorrect addresses.

10. Do I have to pay duties or tax?

No, you will not have to pay any duties or tax when you purchase from Dome in US orders.

Shipping to other countries may be liable to import duties or tax according to the current laws in each country, whose payment will be responsibility of the customer. Please check with your country’s customs office to determine if there will be additional costs to your shipping prior to placing your order. Unfortunately, we cannot ship goods as gifts or declare a lower value than the sale price to avoid obligations with customs.

11. Can I track my package once it has been shipped?

Yes. If you need to track your package, please, write to orders@dome.cam and we will provide your tracking number and a link to check your shipping status. Please, note that shipping to some countries is untracked (see section 4 in this FAQ page).

12. I entered an incorrect or incomplete address during the checkout. What can I do?

You may contact us to orders@dome.cam and specify your correct address as soon as possible so we can amend it in time, but note that Dome will not be responsible for orders delivered incorrectly or lost due to incorrect or incomplete shipping information provided in the checkout.

13. Can I return my Dome?

We are sure you’ll love to use Dome, but if you are not completely satisfied for any reason, simply write to orders@dome.cam for a RMA. You will get an authorization number and the address to ship the package back within 7 days of delivery date for a refund. Once we receive your item, please allow up for two weeks of checking the package is complete and the items inside are in an unused and undamaged condition. Customers are responsible for shipping costs to return product unless it is DOA (see section 12 in this FAQ page), in which case Dome covers all shipping charges.

14. How do you handle defective on arrival / DOA orders?

Dome guarantees safe delivery of your orders. We exchange all damaged items. If you get a DOA order, contact us for a return to hello@dome.cam within 7 days of delivery date. You will get an authorization number and the address to ship the package back via the least expensive method. Once we check its condition, you will get a new one (or a repair) within 14 days and a refund of the shipping cost. DOA orders are not refunded. Products damaged by misuse will be sent back without refund or exchange.

15. What is the warranty for your products?

Dome will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance during 30 days from the date of delivery. Dome does not refund defective products.

16. My question is not answered here. How do I contact customer service?

You can contact us by sending an email to hello@dome.cam. You will receive an answer within 24 – 48 hours of your inquiry. You can also check our Privacy Policy and our Terms & Conditions of Sale for further information. Unfortunately, we cannot provide a phone customer service by now.

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