goprodome.com is now dome.cam!

FAQ

0. Do you sell Domes for GoPro 5?

Yes. Hundreds of GoPro lovers have asked us for a Dome for the new GoPro Hero 5. So we have set to work our product designers to build our exclusive Dome for GoPro HERO 5. You can buy it here for $79.90.

1. Is Dome related to GoPro trademark?

No. Dome is a product conceived from GoPro and action sports passion, but Dome has no relationship with GoPro products or GoPro Inc.

2. Does Dome work with any action camera?

No. Dome consists of a lens which has a housing attached. This housing only fits GoPro HERO3, GoPro HERO3+, and GoPro HERO4 cameras. In the case of Dome for GoPro HERO 5, it is only compatible with this particular model (HERO5 Black), since the back door is designed to fit the shape of that camera. Dome for GoPro HERO3/3+/4 does not fit GoPro HERO5, as their fastening and waterproofing system is different.

None of our Domes are compatible with Session versions of GoPro HERO because their shape and size are different from standard HERO versions and so they do not fit the slot on the back panel of the lens.

3. Can I use the functions of my GoPro normally when using Dome?

Yes. Dome for GoPro HERO5 allows you to use all camera modes normally, including LCD screen and remote control, among others. In the case of Dome for GoPro HERO3/3+/4, as the camera goes inside a case, it is necessary to turn it on before putting it in and to change the modes using a remote control, although you can also use the shooter by pressing it normally.

4. How deep can I take Dome underwater?

Dome is meant for use only at the water’s surface where spectacular photos can be taken that show what is both above and below the water. It is not suitable for deep diving given that the images that Dome allows you to make in that situation are identical to what you could capture without any accessory. We advise against using the Dome lower than 25 inches below the surface and being cautious with manufacturers who assure that the accessory can be taken deeper since the engineering that requires this function is expensive. We prefer to invest in quality and design rather than in a feature that will not bring anything to your images.

5. What do I do if I take my Dome in deep water and the dome port gets a little water inside?

You can remove the dome port with the screwdriver included in the wrench kit to clean it properly and then assemble the set well. However, if Dome is not taken deeper than the surface and treated with appropriate care as in any photographic accessory, water should not get inside it.

6. Do you ship outside the US?

Yes. Check which countries we ship to in our checkout page.

7. How much does the shipping cost?

Ordinary shipping within the US costs $9.90USD. International ordinary shipping cost $14.90USD. Express shipping within and outside the US and tracked shipping to countries whose ordinary method is untracked are subject to variations.

8. How long will it take for my package to be delivered?

We ship all our orders worldwide using ordinary mail (USPS), which is the most affordable shipping method. The estimated delivery date for US orders is 3 business days after the package has been shipped. International orders can take 6-12 days to arrive in the country of destination, and the final delivery date will depend on customs procedures and the local delivery company timings. Please, note that USPS does not guarantee delivery by the estimated delivery date for any service other than Priority Mail Express, whose cost is specified in the next FAQ, so we can not guarantee it either.

In the case of international orders, USPS only guarantees compliance with the estimates in the case of Priority Mail Express International, and only until it arrives at the customs office of the country of destination, whose procedures depend on the authorities of each country.

9. Do you offer express shipping?

Yes. If you need a faster shipping than the one we provide on our website, we have USPS 1-day Priority Mail Express shipping available within the US for prices ranging from $20-40USD depending on the shipping area and USPS Priority Mail Express International (3-5 business days) for prices between $45-60USD depending on the country. If you want to opt for one of these shipping methods, please contact us and we will send you a custom purchase link with the corresponding price. US orders need to be placed before 3 pm EST to qualify for express shipping

10. Is shipping tracked?

All orders within the United States are tracked, which is available upon request. The tracking corresponds to the internal tracking system of the company Fulfillment.com, in charge of logistics, which is synchronized with that of USPS.

In international orders, tracking availability depends on the country of destination. Shipping to United States, Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malawi, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and United Kingdom is tracked.

In the rest of the countries the local postal companies do not have their tracking system synchronized with USPS’s, so tracking does not work after the package leaves the US.

11. My package is taking longer than expected in the USPS estimates. What should I do?

The estimated delivery dates provided are the USPS’s best estimate of when a shipment will arrive at its destination, but although these estimates are met in more than 80% of cases, they can not be fully guaranteed.

On national orders, your tracking information (which you need to request by sending an email to orders@dome.cam) will indicate if the delivery has been attempted and no one was at home, or if there has been any other eventuality. The fastest way to resolve questions is to contact your nearest USPS office.

In international orders, customs delays are the most common reason for delivery delays. The time spent before a package is released from customs depends on the legislation of each country. Withholdings of up to one week or even more are not uncommon. We make every effort to make customs clearance as quickly as possible by completing and filing the paperwork properly at the time of shipping, but we cannot be liable for them.

Once the merchandise is transferred to the local postal company, the delivery will be carried out according to its procedures, which we do not know and can not be held responsible for. For example, each postal company has its protocols on delivery attempts before returning the merchandise to the origin, whether to leave the package with a neighbor or at a mailbox which is on the street, whether to leave a notice in the mailbox every time a delivery is attempted, etc. It is the customer who is responsible for contacting the nearest post office or customs office to find out the whereabouts of the package, especially in countries where shipping is untracked, and any claim related to delivery must be made by the customer to this postal company or the authorities in the country.

12. Do I have to pay duties or tax?

No, you will not have to pay any duties or tax when you purchase from Dome in US orders.

Shipping to other countries may be liable to import duties or tax according to the current laws in each country, whose payment will be the responsibility of the customer. Please check with your country’s customs office to determine if there will be additional costs to your shipping before placing your order. Unfortunately, we cannot ship goods as gifts or declare a lower value than the sale price to avoid obligations with customs.

13. Is there a problem with providing a temporary address (e.g. a vacation address) for the shipping?

We understand that Dome is ideal for use in holiday trips, and maybe you’ve found it while you’re enjoying one. There is no problem with shipping it to your temporary address, but in this case, we recommend you to place your order only if you still have the time margin in your stay. If for some reason shipping takes a bit longer than expected and your Dome arrives when you’ve already left, we will not be liable for its loss. Nor can we be held responsible for shipments to ambiguous or incorrect addresses.

14. I entered an incorrect or incomplete address during the checkout. What can I do?

You may contact us to orders@dome.cam and specify your correct address as soon as possible so we can amend it in time, but note that Dome will not be responsible for orders delivered incorrectly or lost due to incorrect or incomplete shipping information provided at the checkout.

15. Can I return my Dome?

We are sure you’ll love to use Dome, but if you are not completely satisfied for any reason, simply write to orders@dome.cam for a returns sheet. You will get an authorization number and the address to ship the package back within 7 days of delivery date for a refund. Once we receive your item, please allow up to two weeks of checking the package is complete, and the items inside are in an unused and undamaged condition. Customers are responsible for shipping costs to return the product (and for the new shipping in the case of an exchange) unless it is DOA (see section 12 in this FAQ page), in which case Dome covers all shipping charges.

16. How do you handle defective on arrival / DOA orders?

Dome guarantees safe delivery of your orders. We exchange all damaged items. If you get a DOA order, contact us for a return to hello@dome.cam within 7 days of delivery date. You will get an authorization number and the address to ship the package back via the least expensive method. Once we check its condition, you will get a new one (or a repair) within 14 days and a refund of the shipping cost. DOA orders are not refunded. Products damaged by misuse will be sent back without refund or exchange.

17. What is the warranty for your products?

Dome will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance during 30 days from the date of delivery. Dome does not refund defective products.

18. My question is not answered here. How do I contact customer service?

You can contact us by sending an email to hello@dome.cam or orders@dome.cam if your inquiry is about a specific order. You will receive an answer within 24 – 48 hours of your inquiry. You can also check our Privacy Policy and our Terms & Conditions of Sale for further information. Unfortunately, we cannot provide a phone customer service by now.

General information: hello@dome.cam
Order information: orders@dome.cam

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